FAQs
1. Orders & Payments
Q: How can I place an order?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and complete your payment.
Q: What payment methods do you accept?
A: We accept major credit cards. All transactions are processed through a secure payment gateway for your safety.
Q: Can I modify or cancel my order after placing it?
A: If your order has not yet been shipped, you can request modifications or cancellations by contacting our support team as soon as possible.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: We charge a flat CHF 19.- delivery fee for all orders.
Q: How long does shipping take?
A: Standard shipping typically takes 7 to 14 business days, depending on your location and external factors like customs processing and holidays.
Q: Do you offer expedited shipping?
A: Yes! If you need your order faster, we provide express shipping options such as FedEx, DHL, UPS, TNT, and EMS at an additional cost.
Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website.
3. Product Information
Q: Do the lamps come with bulbs?
A: Some of our lamps come with bulbs included, while others require separate bulb purchases. Please check the product description for details.
Q: Are the lamps dimmable?
A: Some of our lamps support dimmable features, but others do not. Check the specifications of each product before purchasing.
Q: What plug types are available?
A: Most of our lamps come with an EU/UK/US/AU plug. You can choose the right one on the product page directly.
4. Returns & Warranty
Q: What is your return policy?
A: If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. Items must be returned unused and in original packaging.
Q: Do you offer a warranty on your products?
A: Yes! Our products come with a 1-2 year warranty depending on the item. If a product fails due to manufacturing defects, we will provide a replacement or repair.
Q: Do you cover return shipping costs?
A: If the return is due to our mistake (wrong or defective item), we will cover the return shipping costs. Otherwise, the buyer is responsible for return shipping fees.
5. Customer Support
Q: How can I contact customer support?
A: You can reach us via:
📧 Email: thefloatinglampch@gmail.com
💬 Live Chat: Available during business hours
Q: What are your customer service hours?
A: Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+1h)